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All calls are answered directly by licensed, degreed clinical staff, and all services are handled with complete confidentiality.
Our Life Coaching program provides our members & their families with
telephonic coaching/counseling for problems related to marital,
parent-child, alcohol and other drug abuse, emotional,
legal/financial, childcare, eldercare, and other personal challenges or stresses.
Each covered individual and eligible family member is entitled to
unlimited telephonic counseling per episode.

To ensure that members receive help when needed, licensed coaches/counselors are readily accessible 24 hours a day, seven
days a week, 365 days a year via a dedicated toll free number. Non-English speaking members also have 24x7x365 assistance via
bilingual staff and affiliates, as well as through an online translation service with capabilities in over 140 languages.

The EAP counselor will :

  • Explain the role of an EAP
  • Ensure confidentiality
  • Conduct an initial assessment
  • Determine member’s needs

This program is designed to meet the needs of MDC Affiliates
and their families.

Life Coaching members have toll-free, 24/7, 365 day access to Advocates who will provide them with personal
consultation services.

Our Advocates are masters-level clinicians who have specialized training in phone-based assessment & consultation.

How Does Access to a 24/7 Life Coach Sound?

In addition, we provide Affiliates with referrals to a national
open panel" network of over 17,000 pre-qualified care
providers with convenient locations in communities
surrounding the member.

We also facilitate referrals to medical plan and other
appropriate resources; wellness programs; and unlimited,
easy, and confidential access to services 24 - hours-a-day.

These counselors are carefully selected for their practical,
active approach to counseling, so that member problems can
be quickly and effectively resolved. Affiliates have access to
this program 24 hours 365 days a year.

Do you need Life Coaching